BBALLDelete from inside the app
The quickest way to delete your account is directly in the BBall app:
- Open the BBall app and sign in.
- Go to Settings → Account.
- Tap Delete account.
- Confirm. Your account and associated personal data are scheduled for deletion.
[TO COMPLETE: confirm the exact menu path in the current app version.]
Prefer to email us?
If you can't access the app, send a deletion request from the email address linked to your account to geir@otimo.no or geir@otimo.no. We may ask you to verify your identity before we act, to protect your account.
What gets deleted — and what we must keep
When you delete your account we remove your profile, team/activity data, health & wellbeing entries (injuries, sleep, motivation, fatigue) and chat messages you own.
Some data must be kept for a limited time by law: order and payment records from the store are retained for 5 years under the Norwegian Bookkeeping Act, after which they are deleted. See our Privacy Policy for full retention details.
How long it takes
Deletion is normally completed within [TO COMPLETE: number] days of a verified request. You will receive a confirmation once it is done. Deletion is permanent and cannot be undone.